Hello Loves!
Sorry I didn't post yesterday; I took the day off for my birthday! I woke up to find my flat mate had decorated our apartment and gotten me a gift! She got me the most adorable pens- three of them that write in blue, purple, and pink. She also got me a fashion journal, which is the most perfect gift. The journal has different pages for logging purchases, outfits, look books, trends, etc. It is magnificent! I had a breakfast of a danish and chocolate milk, which was quite indulgent considering I usually eat quite healthily.
I went to class and was wished a happy birthday by my friends and classmates. For lunch I went to a Turkish restaurant with three of my friends and enjoyed falafel and homous. I received post from my family, which made me miss home. They sent beautiful cards with sweet messages and wished me a wonderful day.
I went to work and began by meeting with Julia, CEO of Upper Street London. She made me a beautiful cup of coffee - I really do not know how she does it - and we talked about my role in the company, my projects, plan of attack, and asked her about her vision for the company and her goals. She was extremely informative, but is also allowing me lots of freedom to do my projects, which I believe would not be the situation if I were working in America. I am absolutely in love with the company and my job after only two days of work.
While at work, I received an email from Nick at Harvey Nichols. He informed me that he was working to contact the store manager, and that I should anticipate to hear from them soon. Nick was absolutely lovely and nothing but kind when we were in correspondence, and he showed a strong dedication to quality customer service. Shortly after, I received an email from Sepideh, the store manager at the Harvey Nichols Knightsbridge location. He was determined to resolve the situation and asked me for specific details about the associate who had been rude. I provided them to the best of my ability. He also asked me what brand of dress I had been looking at before the incident, which was Caractère. He also asked for my mailing address, as he was going to send a gift as a part of the apology. I was surprised by this extent of their apology, and am very excited to see what they send! Whatever it is, you can be sure there will be a full post with pictures the day it arrives! After the trouble Harvey Nichols went through to resolve the issue- Tweet at me, email me, connect me to the store manager, and send me a gift- I feel bad about how harsh the review I gave them was. I honestly believe my experience was an isolated incident with a rude associate rather than a problem with Harvey Nichols. Harrods, on the other hand, has done nothing, and the overall experience was of a much poorer quality than the incident at Harvey Nichols.
When I arrived to the flat, I found my dashing boyfriend waiting for me with a bouquet of 15 pink, red, and white roses and a small cake. I was absolutely in love with my roses until I began looking for a vase. I could not find one, so I sacrificed my large bottle of Evian to make a Pintrest-worthy vase for my gorgeous roses. He took me to dinner at this lovely Indian restaurant a few blocks from the flat. Afterwards, we made drinks at the flat. I had Irish Cream and Chocolate Milk. I am sure it sounds odd, but it was a fantastic dessert drink- the only problem was it was so easy to drink! We watched a movie and shared a piece of cake to wrap up my birthday, and I could not have asked for a better day.
xo
BJordan
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